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Delete Your Data — Facebook and Instagram

How to request deletion of the data SaiphIA collects through its Facebook and Instagram pages, in accordance with Meta's requirements and Quebec's Bill 25.

Last updated: June 2026

01

What data is covered

When you interact with SaiphIA's Facebook or Instagram pages, we collect the following data:

  • The content of your private messages (DMs) and public comments
  • Your Meta-provided identifier (Messenger PSID or Instagram IGSID)
  • Your public name as displayed on the platform
  • The timestamp of each exchange

We do not access your private profile, your friends list or your contacts.

02

How to request deletion

You have two ways to submit a data deletion request:

1 — By email

Send an email to pgirardin@saiphia.ca with:

  • Subject: "Delete my data"
  • The username or identifier used on Facebook or Instagram
  • The platform(s) concerned (Facebook, Instagram or both)

2 — By private message

Send the word "DELETE" as a private message (DM) directly to our Facebook or Instagram page. We will handle your request and process it within the timeframe indicated below.

03

Processing timeline and confirmation

Your request will be processed within a maximum of 30 days of receipt. A deletion confirmation will be sent to you once the operation is complete.

In accordance with Quebec's Bill 25 and Meta's policies, all your conversational data associated with your identifier will be securely and irreversibly destroyed.

For any further questions, contact our person responsible for the protection of personal information:

Patrick Girardin
Person Responsible for the Protection of Personal Information — SaiphIA
pgirardin@saiphia.ca

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